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Announcing Orbit Pricing Plans

Announcements
April 26, 2022
Patrick Woods
Co-Founder & CEO
Announcing Orbit Pricing Plans
Welcome to The Observatory, the community newsletter from Orbit.

Each week we go down rabbit holes so you don't have to. We share tactics, trends and valuable resources we've observed in the world of community building.

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Last year, we launched Orbit to enable every product-driven organization to grow a meaningful community. Since then, we’ve worked hand-in-hand with some of the most compelling leaders across developer and product-centric companies, web3 projects, open source communities, creator communities, and more.  

Today, Orbit powers more than 5,000 organizations that oversee 28 million members collectively — and we are growing more each day.

The journey so far has consisted of building our community while also building the right product for our users. That means we’ve been focused on onboarding as many users as possible so we can learn and get feedback from a variety of organizations and communities. 

We’ve had a generous free tier since the beginning to help us accelerate our learning, while providing value to our early users. As more companies have come to depend on Orbit for strategic planning and day-to-day work, the lack of pricing transparency has introduced friction for some folks. No one wants to get a surprise bill after building a tool into their core workflows. 

So today, we’re rolling out self-serve pricing so everyone knows what to expect, price-wise, from a full Orbit implementation. 

Our new pricing plans are designed to be:

  • Transparent 
  • Predictable
  • Scalable
  • Accessible to companies and communities of all sizes

Here’s the overview of each plan.

Introducing Orbit Starter

Whether you’re a new or existing user, you can still use Orbit’s Starter plan to understand and measure your community.

Orbit Starter includes:

  • 3 seats
  • Unlimited members
  • 6 month activity retention
  • Manual enrichment
  • 3 dashboards 
  • Basic integrations
  • Email support

Orbit Starter ensures that anyone can connect their community platforms to quickly understand how members interact with each other and identify trends and metrics overall.

Orbit Paid Plans

For those looking to accelerate community growth and measure business impact, we’re introducing three new paid plans that offer more integrations to your favorite community platforms, deeper insights, and automatic member profile enrichment.

Connect your workspace with more platforms 

A typical community is active across 6 platforms, and our integration library continues to grow to better support that complex constellation of tools. New integrations available on paid plans include LinkedIn, Twitter Keyword search, Reddit, Stack Overflow, and Product Hunt. And soon, you’ll be able to one-click connect Salesforce, Hubspot, Pipedrive, Meetup, Hopin, and Bevy.

Deeper community insights

Extend your historical knowledge of community engagement. Orbit’s advanced tiers enable you to bring in more active members per month for fast scalability and retain activities on those members for a year or more, so you can measure how members engage with your community over time.

Enrich member profiles automatically

We’ve partnered with Clearbit to automatically enrich member profiles with associated accounts and contact information. All you need is an email address and Clearbit does the rest. We search the internet far and wide for associated names, emails, and user accounts, so you can easily find and connect with your members wherever they interact.

Orbit Growth

Price: $200/month

For growing teams looking to expand the reach of their community, Orbit Growth offers more seats to collaborate with your team, longer activity retention, and access to integrations focused on discovering and engaging with new community members.

Orbit Growth includes:

  • 10 seats
  • Unlimited members
  • 1 year activity retention
  • Advanced enrichment
  • Unlimited dashboards
  • Growth integrations including LinkedIn, Reddit, Stack Overflow, and Twitter Keywords
  • Email support
  • 3 workflows

Orbit Growth helps you to meet your community members no matter where they are

Orbit Premium

Price: $1,000/month

Orbit Premium is built for companies who want to link community investment to business outcomes by connecting Orbit to platforms like Hubspot, Salesforce, and Pipedrive. You can also bring in as many users from your organization as you’d like.

Orbit Premium includes:

  • Unlimited seats
  • Unlimited members
  • 2 year activity retention
  • Advanced enrichment
  • Unlimited dashboards
  • Premium integrations including Salesforce, Hubspot, Pipedrive, Meetup, Hopin, and Bevy
  • Priority support
  • Unlimited workflows

Orbit Premium allows everyone in your company–from product management, talent acquisition, sales, and beyond–to understand the value of community and drive business impact wherever community happens..

Orbit Enterprise

Contact us for pricing

Orbit Enterprise offers enhanced security, custom data integrations for large businesses managing complex communities, with a dedicated community strategist and support team.

Orbit Enterprise includes:

  • Unlimited seats
  • Unlimited members
  • Custom activity retention
  • Advanced enrichment
  • Unlimited dashboards
  • Enterprise integrations including Snowflake
  • Unlimited workflows
  • Custom data exports
  • Priority support
  • Single Sign On (SSO)
  • Dedicated CSM
  • Community strategist
  • White-glove onboarding

Orbit Enterprise lets you integrate your favorite tools and CRMs while maintaining compliance with global security standards, all with premium support just a click away.

What happens next?

Pricing plans go into effect on April 26, 2022 for all new users. If you’re a current free user and want to upgrade to Growth or Premium plan, we’re offering introductory pricing until June 30, 2022.

💬 Start a conversation with us here
What happens to my existing account after new pricing goes into effect?

If you have an existing free account with Orbit you will automatically be rolled into Orbit Starter on July 1, 2022.

I'm a paying customer, what will happen to me on July 1, 2022?

You will not experience any changes to your experience. We will respect the terms outlined in your contract.

Are discounts available for education, non-profits, and early-stage companies available?

Yes: if you’re a startup, join the Orbit Startup Program and grow your community with our Orbit Premium, free for 1 year. Or if you're a non-profit or non-commercial open source project, then get in touch, and we can provide a plan to suit your needs.

How long do I need to commit for a paid plan?

There are no annual commitments for Growth and Premium, so you can choose to cancel at any time with no penalty.

What levels of support are available for the different plans?

No matter your usage or size, Orbit provides high-touch support for all users across Starter, Growth, and Premium plans with quick and friendly support from our customer success and support team. Just contact us to get the conversation going. Orbit Enterprise users will be assigned a dedicated support team led by a Customer Success Manager (CSM) to work closely with your enterprise team and check in regularly to ensure you’re getting the most out of Orbit.

Moving Forward

Thanks for growing with us over the past couple years, and for your patience as we’ve figured things out. We’ve come this far based on your support and your feedback, so please have a look at the new plans and let us know what you think.

As always—we’re here for you as we create the future for community-driven companies together. If you have any questions, get in touch with us!

💫  Orbit is Hiring Engineers in US/EMEA

Orbit helps grow and measure thousands of communities like Kubernetes and CircleCI. We're a remote-first company with a product-driven, empathetic engineering team that enjoys the occasional space pun! Check out our careers page for open opportunities.

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