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Announcing the Orbit app for Stripe

May 24, 2022
Gareth Wilson
Director, Brand & Content
Announcing the Orbit app for Stripe
Welcome to The Observatory, the community newsletter from Orbit.

Each week we go down rabbit holes so you don't have to. We share tactics, trends and valuable resources we've observed in the world of community building.

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Businesses today use dozens of products. As our Constellation Report found, a community team uses around 13 different tools to host, manage, and communicate with members. When community data is spread across multiple platforms like that, it can be hard—if not impossible—to understand an individual’s journey across all touch points. Orbit solves this by bringing all your community data into one place so community teams have a complete picture of each member. But how do your Support and Sales teams benefit from that essential context when working with customers? Without it, it's difficult to know how to appropriately respond to each customer.

Integrating community member insights with Stripe

We’re working with Stripe, a leading financial infrastructure platform, to launch an Orbit app in the new Stripe App Marketplace.

The Orbit app for Stripe integrates community member insights directly into your Stripe dashboard. So you, your Support, and Sales teams can get the context you need about each person and their community interactions from within Stripe itself

Stay up to date

Get a snapshot of your community, including new member counts and activity charts from the Stripe dashboard.

Get a complete view of each customer

View a customer’s community data, their latest activity, and attributes, like job title, social reach, notes from teammates, and recent activity, directly in Stripe.

Save time switching between tabs

While on the Stripe dashboard, you can add notes and tags to members in Orbit.

By bringing your fragmented community data together in Orbit, you can get meaningful insights to provide a better member experience. And now, with the Orbit app for Stripe, other customer-facing teams can benefit from those insights too when working with customers in Stripe.

We’re excited to be launching as one of the first apps in the new Stripe App Marketplace and can’t wait to hear what you think.

Be one of the first to get your hands on the Orbit app for Stripe. Register to be notified when it’s available from the marketplace in the coming weeks.

💫  Orbit is Hiring Engineers in US/EMEA

Orbit helps grow and measure thousands of communities like Kubernetes and CircleCI. We're a remote-first company with a product-driven, empathetic engineering team that enjoys the occasional space pun! Check out our careers page for open opportunities.

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