We're excited to announce three new features that will empower you to spend more time with your community members and improve productivity:
Let's dive in!
Building a strong community is all about forging relationships. As community builders, it's important that you spend what little extra time you have engaging and connecting with your community, not wrangling and filtering data. We know your time is precious. That's why we're excited to share the release of Saved views, so you can customize your community workspace while saving time.
We've made it easy to find, save, and share the views that matter most to you and your team. Now, you can easily pull up and check in on the members that you care about without toggling the filters each time. You can even share this view with other members and teammates.
Go to the Members tab where you can sort and add filters by date, activity, member tag, and more. When you're finished filtering, just click Save as New, and voilà, you have yourself a new saved view! If you want to share this view with someone else on your team, just send the URL and your teammate can add it to their list, too.
Here are some ideas to get you started:
📚 See the the Knowledge Base article on Saved views for more information
It's natural that members connect with your community through several online platforms. Members may appear differently depending on the platform. For example, a member may use their full name on LinkedIn, but use a more common nickname on a Discord server, which leads to duplicate profiles in Orbit. It can take a frustrating amount of time to merge profiles manually. Orbit makes it quick and easy to save time merging profiles with Improved member merge suggestions.
😡 The bad news: Keeping track of member profiles across community platforms like Twitter, Discord, LinkedIn, and email is extremely time-consuming and difficult to decipher—especially if members create multiple account profiles.
💆 The good news: Orbit eliminates hours of manual labor comparing account names and merging profiles. Quickly and intelligently unify profiles and remove duplicates with side-by-side merge suggestions.
Just click on the members tab from the left hand menu and then navigate to the top right corner. Click on the merge arrow icon. This will take you to the new member merge page. The page will automatically suggest two duplicates side-by-side for easy comparison. You can choose one of four options:
📚 See the Knowledge Base article on merging duplicate members for more information
Sometimes you want to quickly see which companies and organizations are the most or least active in your community to quickly prioritize who you want to spend your time engaging. For example, you can sort the First Active columns by "most recent" to quickly identify who you should send welcome messages to in your community.
Click on the Organizations tab on the left-hand bar and navigate over to the first Last Active and First Active columns. Click on the Last Active column to quickly sort by the least and most active organizations with specificity on date and time of last activity. You can can also use the First Active column to sort by the date of first activity. This date and time will remain the same for an organization as long as its activity data is retained in Orbit.
📚 See the Knowledge Base article on organizations for more information
All of these updates are available now in the app. If you need help, then the Orbit team is here for you. Please take a look at our knowledge base, or drop us a line to get answers to any questions you may have.
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