For most companies, community happens across many channels, but when each channel offers different types of reports and data, it can be hard to understand who’s in the community, what they’re doing, and what to do about it.
The reality, however, is that community is distributed, and companies must deliver a great experience no matter where their community members hang out.
Now, you can add your Discourse community members to Orbit, and see them alongside folks from GitHub, Twitter, and any number of custom integrations built with the Orbit API.
The integration will automatically sync Discourse members, along with activities like Topic and Post creation, and display them alongside activities from your other community channels.
On the Member Profile page, you’ll see their Discourse identity alongside their others, like GitHub username, Twitter handle, DEV username, and more.
In Reports, you’ll now see Discourse activities right alongside everything else, providing a full picture of engagement across channels. For instance, here’s a high-level look at active members across various channels for the Camunda community:
You can also drill into more granular activities across channels, as you can see in this chart of activities by type across the Streamlit community:
This means Discourse activity will now appear in Orbit charts, and will impact your community’s Love and Orbit Level, providing an increasingly comprehensive picture of your community wherever it happens.
At the member level, you’ll now see Discourse activity right alongside activity from other platforms. Orbit will even pull in detailed member data from Discourse, like Trust Level and Badges.
Finally, as with all other member info in Orbit, data from Discourse will be indexed and discoverable via search. That means you can ask interesting questions like, "Which community members have created a topic in our Discourse forum, regularly use Python on GitHub, and live in San Francisco?"
To add the Discourse integration to your workspaces, just click Add Integrations on your workspace settings page, then click “Connect Discourse.” View the docs here.
If you’re not already an Orbit user but would like to try the Discourse integration, send an email to patrick at orbit dot love.