Documentation

The member profile page is the place to see anything you want to know about a specific community member. The page includes social bios, company, interests, activity in your community, and even data like preferred pronouns and t-shirt size.

Let’s walk through the information displayed on a Member Profile Page.

The organization the member works for is highlighted underneath their name. Clicking on this will take you to an Organization profile page where you can see other information about that company and what activities other community members from that Org have been up to.

If the organization name has a “C” badge next to it, that also tells you that this organization is a current customer of yours.

Orbit automatically tracks the Orbit Level, Love, and Reach for each member. We do not include Orbit Level on a Teammate Profile.

Using these two buttons you can edit elements of the member profile and trigger Actions such as adding notes or activities, creating a record in an external CRM, sending a Twitter direct message, and triggering webhooks.

Underneath you’ll see an option to manually enrich this person’s profile with more information. We also offer automatic profile enrichment via Clearbit, which is part of our paid plan.

This includes info like when a user first became active in your community, their location, and their personal website link. This info is automatically pulled from any integration that you’ve added to Orbit.‍

Based on the sources you connect with Orbit, we can pull a member’s social media and email information. We call these linked profiles & emails (also known as identities). You can add, edit, and remove this information.‍‍ ‍‍T‍‍h‍‍i‍‍s‍‍ ‍‍i‍‍s‍‍ ‍‍a‍‍l‍‍s‍‍o‍‍ ‍‍w‍‍h‍‍e‍‍r‍‍e‍‍ ‍‍y‍‍o‍‍u‍‍ ‍‍c‍‍a‍‍n‍‍ ‍‍‍‍c‍‍h‍‍o‍‍o‍‍s‍‍e‍‍ ‍‍w‍‍h‍‍i‍‍c‍‍h‍‍ ‍‍e‍‍m‍‍a‍‍i‍‍l‍‍ ‍‍t‍‍o‍‍ ‍‍s‍‍e‍‍t‍‍ ‍‍a‍‍s‍‍ ‍‍a‍‍ ‍‍u‍‍s‍‍e‍‍r‍‍'‍‍s‍‍ ‍‍p‍‍r‍‍i‍‍m‍‍a‍‍r‍‍y‍‍ ‍‍e‍‍m‍‍a‍‍i‍‍l‍‍, which is the email address that will appear in the email column in the members table in and and member CSV exports. ‍‍

In Orbit, you can manually or automatically add tags to a member’s profile. When you

Did you know? If you integrate with Github, we automatically add topics and languages that your community members use to their member profile.

Get a quick overview of this member’s most recent activities in your community in the past month.

Check out this member’s journey across Orbit Levels in the past 6 months. This is a great place to understand a user’s growth or decline in community engagement over time.

This gives you a breakdown of where a member was most active each month, to help you understand where they’re engaging.

See a timeline of all the activities this member has performed in your community. This includes automatically generated activities from any integrations you’ve added, activities from the

Discover a log of actions that have been taken on a member by you and your team. This tab includes automatically generated activities from use of the Actions menu, anywhere in the Orbit application. Examples are tag additions, webhooks that have been triggered, creation of leads or contacts in CRMs and Twitter Direct Messages that have been sent to the member.

See all notes that your team has added about this member here.

View additional member details here that are automatically calculated and pulled into Orbit.