Orbit Knowledge Base

Find the help you need.

How does member enrichment work?

Why is my CSV file not importing?

Common issues (and fixes) when importing CSV files for adding Members or Activities to your workspace.

What's the difference between Activities and Tags?

The differences between activities and tags in Orbit.

Is test data available to try in Orbit?

How to use a test dataset to try out Orbit before plugging in your own community data.

Why are there differences between member counts on Orbit and Discord?

Here's why you might see discrepancies between the Discord members/activities tracked in Orbit vs Discord.

How are historic Discord imports handled after initial set up?

How Orbit handles historic Discord imports performed after set up.

How can I filter members to only see those with notes added?

Filter the 'members' view to see members with notes.

Why can't I see the Plug & Play integrations?

How to get privileges to see and work with Plug & Play integrations.

What can I do if I imported a CSV with incorrect column headers?

How to fix an import with incorrect column headers.

Will uninstalling an integration remove activities from Orbit?

Uninstalling or re-installing an integration does not remove existing activities.

Why am I no longer designated as a teammate?

How merging can remove teammate status and how to fix it.

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