Guides
Questions you can answer using Orbit
In this guide, we’ll walk through all the different types of questions that Orbit can help you answer about your community. We will show you how Orbit can help you answer questions related to:
- Onboarding
- Growing your community
- Running a champions program
- Virtual and in-person events
- Tracking member activity milestones
- Engaging members
- Getting product feedback
- Collaborating with sales
and more
Onboarding questions
Question | Example answer | Filter query |
Who are the notable people who joined my community this past week? | People who did any activity for the first time in the community and have an known organization and job title | Activity Type: did any activity for the first time
Organization: is not empty
Job Title: is not empty |
Which new community members finished onboarding that I should reach out to? | People who joined the Discord server, posted in the #intros channel and posted in #help channel for the first time | Activity Type: did Discord server join AND
Activity Type: did Discord message in #intros channel for the first time AND
Activity Type: did Discord message in #help channel for the first time |
Finding the answer to these questions can help you carry out easy tests that could improve your onboarding completion rate, like:
- Personally welcoming members that fit your community persona
- Rewarding members who finish onboarding and nudge them to take their next community activity
Guides:
Community growth questions
Question | Filter query |
Which of my recent event attendees aren’t yet on our Discord that I should invite? | Activity Type: did attend event in last 60 days AND
Activity Type: did not do Discord server join |
Who on Twitter isn’t yet on our Discord that I should invite? | Activity Type: did Tweet sent with properties @OrbitModel in last 60 days AND
Activity Type: did not do Discord server join |
Which of our customers isn’t yet on our Discord that I should invite? | Organization Status: customer
Activity Type: did not do Discord server join |
Which active community members don’t currently engage with us via our community Slack? | Activity Type: did any activity in last 30 days
Activity Type: did not do Slack join |
According to the 2022 Community Industry Report by CMX, difficulty attracting new members to the community is one of the most common frustrations for community professionals.Finding the answer to these questions can help you quickly identify strong candidates to invite to your community.
Guides:
Champions program questions
Question | Example answer | Filter query |
Who should I recruit as my next community champions? | Members who were very active in the community in the last month | Activity Type: did any activity at least 10 times in the last 30 days OR
Orbit Level: 1, 2 |
Which of my champions have completed their tasks this month? | Champions who wrote 5 posts, 10 replies and 2 tweets this month | Tag: Champion
Activity Type: did Slack post ≥ 5 times in last 30 days AND
Activity Type: did Slack reply ≥ 10 times in last 30 days AND
Activity Type: did Send tweet at ≥ 2 times in last 30 days |
Exploring these questions in Orbit can help you more easily recruit new champions and monitor activity among existing champions.
Events questions
Question | Filter query |
Who are the Typescript users that I should I invite to my dev event? | GitHub Topics: Typescript
Activity Type: did any activity in the last month |
Who are my local champions that I can invite for my new Meetup chapter in Sao Paolo? | Orbit Level: 1, 2, or 3
City: Sao Paolo |
Who came back to my community and posted a message after the event? | Activity Type: did Attend meetup AND
Activity Type: did Discord message between event date and today AND
Activity Type: did Discord message 1 month before event date |
Who joined the Discord for the first time after the event? | Activity Type: did Attend Holiday Happy Hour event AND
Activity Type: did Discord server join since event date |
Who attended our event and sent a tweet with our hashtag after the event? (so I can send them swag) | Activity Type: did Attend Holiday Happy Hour event AND
Activity Type: did Tweet with hashtag #HolidayHappyHour since event date |
Finding the answer to these questions can help you find the right audience for your events, track the event’s impact on community engagement, and incentivize post-event participation.
Guides:
Activity milestone questions
Question | Filter query |
Who has replied to ≥ 10 messages this past month that I should recognize for being helpful in my community? | Activity Type: did Send Discord reply ≥ 10 times in the last 30 days |
Who contributed to one of your GitHub repos for the first time that I’d like to recognize? | Activity Type: did GitHub PR request, merge, open issue, or issue comment for the first time |
If you can easily track member activity milestones, you can quickly spin up incentivize participation through rewards and recognition programs.
Guides:
Engagement questions
Question | Filter query |
Which of my active community members has not been active in the last month that I should re-engage? | Orbit Level: 1 or 2
Activity Type: did any activity more than 15 times in the last 3 months AND
Activity Type: did not do any activity in the past month |
Who has joined my Discord and has not sent a message to the intros channel yet? | Activity Type: did Discord server join AND
Activity Type: did not do Discord message in intros channel |
Who has been active in Discord for the past 3 months and has not attended an event yet? | Activity Type: did any Discord activity this month AND
Activity Type: did any Discord activity last month AND
Activity Type: did any Discord activity the month before AND
Activity Type: did not do Attend event |
Answering questions like these means that you can encourage members to take the next step to engage in the community and make sure that important members never fall through the cracks.
Guides
Product Questions
Question | Filter query |
Which of my product users aren’t in my community? | Activity Type: did any activity in Product AND
Linked Profiles: does not include Discord |
Who signed into the product after my event? | Activity Type: did Attend event called Holiday Happy Hour AND
Activity Type: did Sign in event in Product after event date |
Who is active in my community and is using my product that should I interview about the product? | Activity Type: did any activity at least 3 times in Discord in last 30 days AND
Activity Type: did any activity in Product |
Who is active in our community that has not starred our repo? | Activity Type: did any activity at least 3 times in Discord in last 30 days AND
Activity Type: did not do Star our GitHub repo |
Being able to quickly answer product questions will help you provide opportunities for product users to get more community support, measure the impact of community on product usage, find members for the product team to conduct user interviews, and promote certain product related actions.
Sales Questions
Question | Filter query |
Who is most active in our community and is not on a paid plan? | Orbit Level: 1 or 2
Organization Status: is not Customer |
Which organizations are contributing to our product and are not yet customers? | Activity Type: did GitHub Pull Request
Organization Status: is not Customer |
The sales use case probably has the widest range of questions possible. These examples here show ways that you can identify potential sales leads in your community - but there are so many other questions you can answer. Contact us if you’d like to discuss more examples.
Guides: