Documentation
Why are there differences between member counts on Orbit and Discord?
There are few reasons why you might see discrepancies between the Discord members/activities tracked in Orbit vs Discord.
- Historical Import, only active members in the past year are imported from Discord.
- "New Member Message"Β may not be enabled.
- Members with no activity in the server, such as sending messages or joining new channels, will not appear in Orbit until the are active (send a message).
Historical Import
Orbitβs historical import will initially importΒ active membersΒ of your Discord server, which are members who haveΒ sent a messageΒ within the past year.
During theΒ historical import, Orbit will create new members and activities for anyΒ messages sent within the past year, but it will not add a member into Orbit if the member has beenΒ inactiveΒ in the Discord server. 'Server channel joinβ activities will only be imported to Orbit after the Discord integration has been connected and is listening for these activities.
Members could have joined more than a year ago with no activity since, such as sending messages.
Enable "New Member Message" option
Why aren't my server joined activities showing up?
If you are not seeing any activities created when a member joins your server, then you must enable the "New Member Messages" option in your Discord server settings.
TheΒ "New Member Message" may not beΒ enabled. Some users will need to enable this in their discord server settings in order to track "New Member Messages". This is not retroactive, so Orbit will count new member messages as activities when members joinΒ after** this is enabled in your Discord server settings.