Community Tools Index

Discover community tools

An index of community tools ranked by usage among community builders.
About the Constellation Report

The software landscape to organize, communicate with, and understand community members is changing quickly. So we surveyed community builders about the tools they use daily.

The result is the Constellation Report, which charts the current state of community tools. From those results we produced this Community Tools Index, ranking software by usage, so you can discover and make confident choices about your community tech stack.

Platforms where communities gather

The main platforms and places where members can come together.

Chat

Platforms enabling synchronous, ephemeral discussion.
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Community Management

All-in-one platforms that offer a suite of functionality.
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Engagement

A diverse range of apps but all drive connection between members.
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Forum

Self-hosted and 3rd-party online discussion platforms.
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Social Media

Platforms that enable folks to create and share content or network.
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Virtual Events

For online events with people interacting in a virtual environment.
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Voice

Voice-only social platforms for ephemeral audio chats.
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Webinar

Tools to broadcast presentations and get feedback from people.
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Tools that make community happen

Software to help you organize, communicate with, and understand your community members.

Analytics

Track, review, and report on data to measure and understand members.
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CRM

Manage interactions and relationships with members and potential members.
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Data Management & Enrichment

Manage data about your members and fill in the blanks from public sources.
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Documentation Management

Store, organize, and manage documentation about your product or service.
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Email & Marketing Automation

Software to automate the sending of personalized emails and marketing activities.
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Event Management

Sell tickets, organize event registrations, and reminders.
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Help Desk

Services that provide information and support to users.
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Membership

Create memberships for anything you want, from content to courses.
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Social Media Monitoring

Tools to listen to conversations on social media about your brand or community.
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Workflow Automation

Solutions to automate tasks, processes, and share data between tools.
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