Guides
Ways to re-engage inactive members
There are many different ways that you could try to re-engage a member. Here are some ideas from our community to get your started.
Send a check-in message
A check-in message is a great way to start a conversation with a member and find out how they’re doing. These are best sent as DMs wherever this member is usually most active. Keep it short, casual, and show that you care! An example message could be:
Hey, Things are quiet without you in our Discord! Just wanted to check in and see how things are going for you? If there is any way that I can support you, please let me know. I’m always happy to chat.
Send a personal invite to an upcoming event that you’re hosting
If you’d like to give them a concrete reason to return, consider inviting them to an event! This gives your check-in message some purpose and a clear way for the member to choose to participate. An example invite could be:
Hey, it’s been a while since I’ve seen you! I’m hosting a happy hour about NodeJS next week and I thought of you. Any chance you can make it?
Send a “we miss you” card
Sending a physical card can be a great way to show care. It’s a more gentle way to check in without requiring a response, which could alleviate some pressure for that member.
You can actually send swag directly from Orbit by setting up a Webhook. Docs to come in the future.
Message them about a new exciting feature
If you know that this member had a lot of interest in your product, a great time to message them is if a feature is coming out they you know they were excited about (You can check their member tags to see if you’ve marked any info about their feature interests in the past). This reminder could be just the right nudge to bring this member back.
Remember, regardless of the re-engagement method you choose, make sure that you have a clear purpose and that an easy way for the member to respond if they want to.